Returns and Refunds Policy – Festive Bazaar

At Festive Bazaar, we are committed to ensuring that you are completely satisfied with your purchase. However, we have a clear returns and refunds policy to ensure fairness and transparency. Please review the following guidelines:

Eligibility for Returns

  1. No Returns for Orders Below ₹1499: Products priced below ₹1499 are not eligible for returns or exchanges.
  2. Returnable Products: Products priced ₹1499 or above can be returned if:
    • The product is defective or damaged upon delivery.
    • An incorrect product was delivered.
    • The product is unused, unworn, and in its original packaging with all tags intact.

Return Window

  • You must initiate a return request within 2 days of receiving your order. Any requests beyond this period will not be accepted.

Defective Product Reporting

  • If the product is defective or damaged, please report the issue within 2 hours of delivery by contacting us. Failure to report within this timeframe may void the eligibility for a return.

Non-Returnable Items

The following items are non-returnable, regardless of price:

  • Products purchased during clearance sales or promotions.
  • Customized or personalized products.
  • Products that have been damaged due to improper use or mishandling by the customer.

How to Initiate a Return

  1. Contact Us: Email us at support@festivebazaar.in or call +91-XXXXXXXXXX within 2 days of receiving your order.
  2. Provide Details: Share your order ID, product details, and a description (with images, if applicable) of the issue.
  3. Approval: If your return request is approved, we will guide you on how to return the product.

Refunds Policy

  • Refunds will be processed after we receive and inspect the returned product.
  • Refund Method: Refunds will be issued to the original payment method within 7-10 business days of receiving the returned product.
  • For Cash on Delivery (COD) orders, refunds will be processed via bank transfer.

Shipping Costs for Returns

  • Customers are responsible for the return shipping costs, unless the return is due to a defective, damaged, or incorrect product.
  • For eligible returns, we recommend using a reliable courier service with tracking.

Exchanges

We do not offer exchanges. If you would like to exchange a product, please return the original item (if eligible) and place a new order.

Need Assistance?

For any queries or concerns regarding returns and refunds, please feel free to contact us:
📧 Email: support@festivebazaar.in
📞 Call: +91-9911 23 1209